Frequently Asked Questions

The National Disaster Management Agency (NDMA) is responsible for coordinating responses to natural and man-made disasters.

The National Disaster Management Agency (NDMA) office in Eswatini is located at Rhus Office Park, Lot 195 Karl Grant Street, Mbabane

Phone: (+268) 2409 5500 Email: info@ndma.org.sz Additionally, you can reach out to their regional offices: Hhohho Region: (+268) 2437 3497 Manzini Region: (+268) 2505 9826 Lubombo Region: (+268) 2343 4282 Shiselweni Region: (+268) 2207 5850

The response time of the National Disaster Management Agency (NDMA) in Eswatini can vary depending on the nature and severity of the emergency. Generally, they aim to respond as quickly as possible to ensure the safety and well-being of affected individuals. For immediate emergencies, they coordinate with local emergency services like the Royal Eswatini Police Service and Emergency Medical Services to provide prompt assistance.

To access the disaster fund from the National Disaster Management Agency (NDMA) in Eswatini, you generally need to follow these steps: Assessment: Ensure that your situation qualifies for disaster relief. This typically involves an assessment by NDMA or local authorities to determine the extent of the damage and the need for assistance. Application: Submit an application for disaster relief. This can usually be done through the NDMA office or their regional offices. The application should include details about the disaster, the damage incurred, and the assistance required. Documentation: Provide necessary documentation to support your application. This may include identification, proof of residence, and any other relevant documents. Review and Approval: NDMA will review your application and the supporting documents. If approved, they will determine the amount of assistance you are eligible for. Disbursement: Once approved, the funds will be disbursed to you. This can be in the form of direct financial assistance, supplies, or other forms of aid. For more detailed information, you can contact NDMA directly at (+268) 2409 5500 or via email at info@ndma.org.sz.

Report the Displacement: Contact the NDMA or local authorities to report the displacement. Provide as much information as possible about the individual and their situation. Seek Immediate Assistance: Ensure the displaced person receives immediate assistance such as shelter, food, and medical care. NDMA can help coordinate these resources. Register for Aid: Help the displaced person register with NDMA for disaster relief and support. This may involve filling out forms and providing necessary documentation. Follow Up: Stay in touch with NDMA and local authorities to monitor the progress of the assistance being provided. Ensure that the displaced person receives the necessary support for recovery and rehabilitation

In case of a natural disaster like floods or storms, the National Disaster Management Agency (NDMA) in Eswatini recommends the following steps: 1. **Stay Informed**: Keep updated with weather forecasts and alerts from reliable sources. NDMA often provides timely warnings and updates. 2. **Prepare an Emergency Kit**: Have a kit ready with essential items such as water, non-perishable food, medications, flashlight, batteries, and important documents. 3. **Secure Your Home**: If possible, reinforce your home to withstand strong winds and flooding. This includes securing windows, doors, and outdoor items. 4. **Evacuate if Necessary**: If authorities advise evacuation, do so immediately. Follow the designated evacuation routes and go to the nearest safe shelter. 5. **Stay Indoors**: During the disaster, stay indoors and away from windows. If flooding occurs, move to higher ground. 6. **Avoid Floodwaters**: Do not walk, swim, or drive through floodwaters. They can be deeper and more dangerous than they appear. 7. **Communicate**: Keep in touch with family and friends to let them know you are safe. Use text messages or social media to conserve battery life. 8. **Report Hazards**: Use the Phepha tool to report any hazards or incidents to NDMA for prompt assistance For more detailed guidance, you can contact NDMA directly at (+268) 2409 5500 or via email at info@ndma.org.sz.

Phepha Tool: Use the Phepha tool, which is Eswatini's national disaster management tool. You can report any hazard or incident through this tool and get help as soon as possible. You can access it by sending an SMS to 112 or dialing *112#1. Phone: Call the NDMA directly at (+268) 2409 5500 to report the hazard. Email: Send an email with details of the hazard to info@ndma.org.sz. Local Authorities: Report the hazard to local authorities or regional NDMA offices. They will coordinate with NDMA to address the issue21. For immediate assistance, you can also contact emergency services like the Royal Eswatini Police Service at 999 or Emergency Medical Services at 977